General Release 23/09/2022

Bug Fixes

  • [852DO] - Data Toolkit - Subject Access Request - disabled form types will now appear in the report
  • [859DO] - Incident Data Report - Date Logged filter now matches dates shown in cases
  • [860DO] - Satisfaction Forms - prevented an error occurring if a form instance has no associated answers

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 20/09/2022

Bug Fixes

  • [846DO] - Recharges - 'Recharge To' field is now mandatory

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 15/09/2022

Bug Fixes

  • [824DO] - User Profile - minimum password length is now checked correctly
  • [825DO] - Configuration - Users - assignments tab is now working correctly
  • [829DO] - Individual Order - adding an order now works correctly
  • [831DO] - API/REMOTE App - a new API is available to ensure the forgotten password flow works correctly in the app
  • [832DO] - Advanced Search - Individual Creation - saving the new individual now works correctly
  • [833DO] - Costs Tab - changes made to the costs/recharges to ensure mandatory fields and errors work correctly
  • [837DO] - Configuration - User Groups - groups can now be re-enabled correctly

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 12/09/2022

Bug Fixes

  • [817DO] - Configuration - Action Stages - stages will now delete/disable as expected
  • [818DO] - Configuration - Users - multiple clicks of the tick icon no longer create duplicate users

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 08/09/2022

Bug Fixes

  • [681DO] - Audit Trail - improved role swap entry wording
  • [695DO] - Action Stages Tab - the user column now shows the officer's name
  • [718DO] - Folders - the tiles on the folders view accessed from the folder icon on the case tile now look the same as other folder tiles
  • [719DO] - Folders - folders can now be deleted and renamed from the folders view accessed via the folder icon on a case tile
  • [765DO] - Email Case - an error will now occur if the email address or the contact are not entered/selected
  • [770DO] - REACT Notifications - all references to ReACT have been updated to show REACT
  • [774DO] - Case Notes - apostrophes in names will be replaced by spaces in contact drop down when creating a new case note
  • [809DO] - Role Swap - not selecting a role to swap to will result in an error and no longer removes the contact
  • [810DO] - Home Page - View More Statistics - updated master script to ensure duplicate statistics do not show
  • [814DO] - Email Case - removed the costs and case notes sections from the case details
  • [815DO] - Login - http 400 error no longer occurs in mixed mode when user is not in an AAD group

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 06/09/2022

Bug Fixes

  • [328DO] - Configuration - Users - users now cannot change their own username or password. Warning added that changing another user's username or password will log them out
  • [454DO] - Data Toolkit - the toolkit is now accessible even if the user's user group access does not include configuration access
  • [538DO] - Simple Case Entry - adding an incident will now create a corresponding incident note
  • [710DO] - Configuration - Action Stages - fixed an issue where action stages could not be deleted or disabled if any categories included them as default stages
  • [804DO] - User Profile - changing password from the profile no longer causes an error. User will be logged out
  • [805DO] - Reset Password - minimum password length is respected when changing password on the reset page
  • [806DO] - Simple Case Entry - fixed an issue where an area couldn't be selected for the default region. A default region is no longer selected. User has to select one
  • [807DO] - Audit Trail - the audit trail entry when removing a completed action stage system generated note will now show the correct user name
  • [808DO] - Note Tab - only risk assessment forms will now show a score

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 02/09/2022

Bug Fixes

  • [439DO] - Action Stages Tab - New action stage - navigating to the assign tab before saving the action stage no longer loses any entered information
  • [731DO] - Action Stages Tab - disabled priority levels cannot be assigned to created or edited action stages
  • [773DO] - Incident System Note - on-premise incident note attachments can now be downloaded/viewed successfully
  • [775DO] - Summary Tab - agency contacts are now listed in the contacts section
  • [777DO] - Configuration - Agency Contacts - individual mandatory fields now apply to agency contacts
  • [778DO] - Pending Notes - disabled roles can no longer be assigned to the contact when progressing a pending note to a case
  • [779DO] - Simple Case Entry - disabled roles can no longer be assigned to contacts in simple case entry
  • [780DO] - Pending Notes - an unknown individual error message now appears when clicking on an individual on a remote web form pending note tile
  • [781DO] - Pending Notes - viewing a remote web form pending note now shows the info section at the top of the form
  • [782DO] - Pending Notes - required fields in remote web forms will now be enforced
  • [783DO] - Pending Notes - attempting to progess a remote web form pending note after viewing it no longer causes an error
  • [784DO] - Archived Pending Notes - clicking a contact that does not exist as an individual will now result in an error message
  • [786DO] - Pending Notes - contact role now defaults to complainant when progressing a remote web form pending note to a new case
  • [787DO] - Pending Notes - attachments can no longer be added to remote web form pending notes
  • [789DO] - Forms - default options for elements on a form no longer show on printed forms if not selected
  • [791DO] - Forms - forms can no longer be edited from the print dialog
  • [792DO] - Incidents - related to 773DO. Deleting incidents with on-premise attachments no longer results in an error
  • [793DO] - Incidents - related to 773DO. Deleting incidents with on-premise incident note attachments no longer results in an error
  • [794DO] - Configuration - Categories - fixed an issue where a v4 table with data prevented certain categories being deleted/disabled
  • [795DO] - Notes - related to 773DO. On-premise attachments on stage closure notes can now be viewed/downloaded successfully
  • [796DO] - Action Stages - related to 773DO. Action stages can now be deleted when they have linked stage closure note with on-premise attachments
  • [797DO] - Costs/Recharges Tab - very large numbers will now be shortened (moved to details in audit trail) to ensure they don't overflow the visible area
  • [800DO] - Advanced Search - the flag icon for important cases now works on all pages of cases results
  • [801DO] - Home Page - View More Recent Cases - related to 800DO. The flag icon for important cases now works on all pages of results
  • [802DO] - 2FA - entering the correct code when using an authenticator app to log in no longer gives an error

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 23/08/2022

Bug Fixes

  • [228DO] - Incidents Tab - New incident - generated system note now duplicates attachments from incident (system note and attachments also recorded in audit trail)
  • [229DO] - Notes Tab - when adding a new note, the contact name drop down is now sorted by role and name
  • [232DO] - Summary Tab - contacts are listed by role, surname, forename
  • [286DO] - Reporting Tab - the add a new officer drop down is now consistent with the other drop downs
  • [535DO] - Simple Case Entry - primary officer selection will now consistently select the officer
  • [582DO] - System Administration - setting the password threshold to 0 will now disable the account locking feature
  • [673DO] - Url Popping - Url popping will now work with AD/AAD
  • [682DO] - Searches Blade - removed the add new search option
  • [685DO] - View More Recent Cases - fixed pagination via the arrow icons and the jump to page option
  • [704DO] - Pending Notes - multiple selection of notes is now available for remote web forms
  • [724DO] - Advanced Search - it is no longer possible to create a case by adding a new individual via the advanced search without the create case permission
  • [736DO] - Login - restored feedback on failed login attempts
  • [753DO] - Agency Contacts - individual mandatory fields now apply to agency contacts
  • [761DO] - Home Page - Insights - fixed issue where post code incident surge results were blank
  • [763DO] - Migration Tool - v4 mandatory questions are now migrated correctly to v5 forms. Also improved styling of questions
  • [764DO] - REMOTE App - Attachments - fixed an issue in REACT that caused REMOTE app attachment uploads to fail. Also, any duplicate file names will get suffixed (1), (2) etc.
  • [766DO] - Simple Case Entry - fixed an issue where external individuals could not be added
  • [768DO] - Individual Notes - fixed an issue where an error was reported when deleting an individual note
  • [769DO] - Pending Notes - disabled roles can no longer be selected when progressing a pending note
  • [772DO] - Incidents Tab - prevented an error occurring when there is an incident with no subtype

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 16/08/2022

Bug Fixes

  • [699DO] - Data Toolkit - generating a user import file no longer causes an out of memory error on Azure sites
  • [738DO] - Case Save - attempting to save a case will show an error message if mandatory items are missing. This includes contacts, incidents, action stages and primary officer
  • [740DO] - Email Case Note - email will fail with an appropriate error message if an attachment cannot be sent
  • [756DO] - Case Access - case access is no longer restricted to checking only the first 10 business areas for a user
  • [757DO] - Reporting Tab - when an additional officer is also the primary officer, on navigation to the reporting tab, the additional officer will be removed
  • [759DO] - Notes Tab - emailing a note no longer fails on Azure sites

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 05/08/2022

Bug Fixes

  • [576DO] - Remote Web Form - checkbox selections now pull through correctly
  • [625DO] - Individual Orders - prevented information entered on the form being lost when uploading a file
  • [648DO] - Progress Pending Note - styling improved on the drop downs of the case search
  • [655DO] - Copy Form - fixed an issue where the form content would not be copied
  • [666DO] - AD/AAD - fixed 'Page Not Found' error when user is not set up in AD/AAD
  • [690DO] - Incidents Tab - deleting incidents now requires confirmation and any errors are now reported to the user
  • [691DO] - Incidents Tab - see 690 above
  • [721DO] - Advanced Search - system generated case notes can no longer be edited. Their attachments can be viewed, but not added or deleted
  • [722DO] - Advanced Search - editing case notes/pending or archived notes now requires at least 'add/edit' additional notes access. See notes on 722DO
  • [725DO] - Case Types / Categories - non-referenced case types will now be deleted rather than disabled
  • [727DO] - Regions - the region config page will now show disabled regions
  • [728DO] - Agency Contacts - prevented losing the information when filling the agency contacts page without entering all mandatory fields
  • [730DO] - Global / Landlords - changes will now save correctly when editing landlords
  • [734DO] - Reporting Tab - prevented the selected primary officer showing in the additional officers drop down list
  • [735DO] - Individual Notes - prevented an error occurring when creating individual notes
  • [737DO] - Login - both username and password fields must be populated for the login button to be disabled when clicked
  • [742DO] - Case Print - the print options dialog will now show
  • [745DO] - Audit Trail - audit trail entries are created when changes are made to the AD/AAD settings
  • [746DO] - Action Stages Tab - deleting stages now requires confirmation, attachments and system generated notes will be deleted, and any errors are now reported to the user
  • [747DO] - Notes Tab - failed case note deletions no longer clear the notifications before the user can read them
  • [748DO] - Notes Tab - failed checks for missing selections no longer disable the tick icon
  • [750DO] - Azure AD - prevented infinite sign-in loops on user timeout
  • [751DO] - Audit trail - an entry is now created in the audit trail when an incident is added to a case
  • [752DO] - System Administration - audit trail from and to values now show correctly

General Improvements

  • No general improvements

New Features

  • [547DO] - AD/AzureAD integration

Notes

  • No notes
General Release 29/07/2022

Bug Fixes

  • [633DO] - Action Stages - fixed an issue where action stages could be created with no start date
  • [661DO] - Order Attachments - order attachments can now be deleted independently of the Order itself
  • [664DO] - Notes Tab - prevented error when accessing notes for certain cases
  • [667DO] - AD/AAD - disabled REACT users now cannot access REACT even if AD/AAD authenticated
  • [668DO] - AD/AAD - hyperlink added to login page to allow AD/AAD users to sign back in
  • [669DO] - Case Information report - live cases no longer show a 'days to complete' figure
  • [670DO] - Error Log - no longer tracks log in and out as entries
  • [671DO] - Print Case - risk assessment case notes now show only the risk assessment score, not the complete assessment form
  • [674DO] - Attachments - fixed an issue where attachments for action stages, orders and incidents could not be viewed or downloaded
  • [675DO] - Orders Tab - accessing the individual orders tab no longer raises an error if one of the orders has an attachment with no AttachmentAbsoluteUri
  • [676DO] - Attachments - text files (.txt) will now upload correctly in on-premise sites
  • [679DO] - Individual Orders - fixed an issue where individual orders could not be deleted if they have any attachments
  • [680DO] - Administration - Test Email - this function now works as expected
  • [684DO] - Help Screen - corrected spelling of 'integrating'
  • [686DO] - View More Searches - updated tiles to reflect the style of 'View More Folders'
  • [688DO] - Audit Trail - prevented regular log entry being added, stating 'Could not obtain a Microsoft Graph Token'
  • [689DO] - Incident Attachments - related to 676DO - uploads showing successful message are uploaded correctly
  • [692DO] - Incidents Tab - the text filter now works as expected
  • [693DO] - Audit Trail Tab - the user filter now works correctly. Also user column in main list now shows full name
  • [694DO] - Reporting Tab - primary officers dropdown now filters any additional officers and additional officers dropdown filters primary officer
  • [696DO] - Action Stages Tab - using the text filter no longer causes an error
  • [697DO] - Action Stages - stage closure note when setting 'not actioned' on an action stage now has correct time
  • [699DO] - Data Toolkit - User Import - prevented insufficient memory error
  • [700DO] - Emailed Case Notes - PDF attachments can now be opened correctly
  • [701DO] - Email Case Notes - no longer returns an error message when email sent correctly
  • [702DO] - Online Web Forms - prevented multiple clicks of 'submit' creating multiple notes
  • [703DO] - Notes Tab - prevented multiple clicks of save creating duplicate notes
  • [705DO] - Action Stages - ensured switching from 'not actioned' to 'actioned' clears the 'not actioned' values
  • [706DO] - Costs Tab - edited costs now save correctly
  • [708DO] - Data Toolkit - de-duplication functions revised to include disabled individuals. Message added to bulk de-duplication informing that officers are not included
  • [709DO] - Individual Assessments - adding assessments to individuals outside of a case no longer gives an error
  • [711DO] - Individual Assessments - duplicating an assessment outside of a case no longer gives an error
  • [714DO] - Individual Notes - autosave now works correctly
  • [715DO] - Individual Notes - the print option now works correctly

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 20/07/2022

Bug Fixes

  • [517DO] - Advanced Search - officer drop down lists are now ordered correctly
  • [529DO] - Closure Note - fixed an issue where an error occurred when clicking the closure note link
  • [537DO] - Advanced Search - prevented multiple clicks of the search button
  • [549DO] - Case Note - fixed an issue where mail merge did not work when specifying 'document from a template' as note type
  • [551DO] - Advanced Search - related to 517 above (Reporting Officer list ordering)
  • [559DO] - Data Toolkit - fixed an issue where the delete log entry times were an hour out
  • [563DO] - Folders - fixed an issue where case tiles did not show the remove from folder '-' icon in the footer when viewing a folder
  • [564DO] - Data Toolkit - aborted case removal - added the current user's name to the delete log entry to show who performed the operation
  • [565DO] - Data Toolkit - added delete log entries when the 'individual removal' option is used - shows who performed the operation
  • [568DO] - Configuration - prevented editing of Business Area Settings when a user only has read only permission
  • [571DO] - Warning/Error Notifications - fixed an issue where apostrophe's in user names could prevent the warning showing
  • [574DO] - Advanced Search - prevented error when large number of sub areas present in database
  • [575DO] - Feedback - removed spurious spaces in feedback entry control
  • [592DO] - Audit Trail - prevented 'enter case' entry creation when each tab in a case is accessed
  • [621DO] - Case Tiles - prevented error when viewing multiple case tiles (missing css property)
  • [622DO] - Satisfaction Forms - prevented 'page not found' error when clicking the link in the email sent to the recipient
  • [624DO] - Pending Notes - restored multiple select checkboxes
  • [627DO] - Case Tiles - prevented navigation to other tabs when adding a case note via the icon in the case tile footer if regional settings do not match case
  • [628DO] - Folders - deleting folders updates folder counts correctly
  • [630DO] - Mandatory Fields - ensured mandatory fields apply correctly
  • [632DO] - Case Access - fixed an issue where a user cannot get in to a case with no region assigned
  • [636DO] - Case Information Report - fixed 'Days to Complete' figure
  • [637DO] - Reporting Tab - fixed database error when clicking 'Acknowledgement Letter' and 'Add Closure Note' links
  • [638DO] - Folders - fixed paging in the case folders list
  • [639DO] - Login - prevented multiple clicks of login button
  • [649DO] - Relationships - gender specific relationship names only apply if the gender entry is male or female specific
  • [650DO] - Global Configuration - Assessment Advice removed
  • [651DO] - Stage Closure - listed stages will show the stage name next to 'Stage Closure'
  • [656DO] - Statistics / Advanced Search - the list of cases returned when clicking a stats figure or running an advanced search now shows the correct current stage
  • [657DO] - New User - prevented entry of email that is already used
  • [659DO] - Agency Contacts - prevented disabled agency contacts being added to cases
  • [660DO] - Agency Contacts - prevented agency contacts belonging to disabled agencies being added to cases
  • [662DO] - Satisfaction Forms - prevented error when clicking 'Email Form' when the contact doesn't have an email address
  • [663DO] - Genders - prevented duplicate entries being created when modifying genders

General Improvements

  • [623DO] - Performance - performance improvements regarding increasing handle counts

New Features

  • [396DO] - Attachments - attachments can be viewed without having to download them first

Notes

  • No notes
General Release 27/05/2022

Bug Fixes

  • [507DO] - Action Stages Tab - fixed an issue where double clicking the bin icon when deleting a stage would navigate back to the home view
  • [523DO] - Costs Tab - case type now shows correctly
  • [530DO] - Case Closure - choosing 'No, Cancel' when prompted to close live incidents will now prompt to add an action stage
  • [531DO] - Add Case - prevented double clicking the company name creating multiple new cases
  • [553DO] - Case Tiles - prevented access to footer shortcuts when user does not have access to the case
  • [555DO] - Two Factor Authentication - fixed an issue where new users were not prompted to set up two factor authentication on first log in
  • [556DO] - Costs Tab - fixed an issue where navigation using the chevrons was not working correctly
  • [557DO] - Reports - prevented an error occurring when navigating to a case tab that is not enabled in the config
  • [562DO] - Reports - prevented navigation to a case that the user does not have access to - navigation will return to the home view
  • [567DO] - Case Tiles - prevented access to email case option when the user does not have access to the case

General Improvements

  • [550DO] - Performance - further performance improvements, particularly loading the case notes view

New Features

  • [539DO] - Case Tiles - change of colour for closed cases

Notes

  • As from this release, for REACT Azure hosted systems, all email transmitted will require the recipient to support TLS v1.1 or higher.
General Release 16/05/2022

Bug Fixes

  • [546DO] - Costs - fixed an issue where adding a cost where the case had any incidents with no case type would cause an error
  • [548DO] - Incidents - prevented saving incidents with no case type. Also ensured that mandatory fields are checked

General Improvements

  • No general improvements

New Features

  • [552DO] - Remote Web Form - Allows multiple remote web forms per business area

Notes

  • No notes
General Release 11/05/2022

Bug Fixes

  • [515DO] - Reports - fixed an issue where reports failed to load in certain data sets
  • [524DO] - Action Stage - case notes created when completing an action stage now have the time set to the time the stage was closed
  • [526DO] - Contacts Tab - inactive contacts will now show (Inactive) next to the name
  • [527DO] - Online Help Link - link updated to target CMSG website
  • [528DO] - Simple Case Entry - fixed multiple issues

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 06/05/2022

Bug Fixes

  • [392DO] - Advanced Search - advanced search will now return case notes for protected cases when the user has protected case access
  • [479DO] - Data Toolkit - the Copy Business Area option will show (greyed-out) even if the business does not have a pro licence
  • [492DO] - Case Tiles - tiles now show the correct difference in business days
  • [499DO] - Reporting Tab - fixed an issue where a case with a business area that has since been disabled would cause an error
  • [505DO] - Recharges - fixed an issue where the actual amount was not saved when editing a recharge
  • [509DO] - Case Contacts Search - searching for agency contacts will return only agency individuals
  • [511DO] - Reporting Tab - fixed an issue where duplicate entries would appear in the primary officer and additional officer drop downs
  • [512DO] - Advanced Search - fixed an issue where null values in the Cases table could cause an error
  • [518DO] - Recharges - total recharge value now shows to 2 decimal places to match item totals
  • [520DO] - Recent Cases - the home page recent cases tiles now show the correct difference in business days

General Improvements

  • Performance improvements to search functions
  • Performance improvements to reports

New Features

  • [500DO] - Error Log - error log entries older than six months will be removed during patch upgrades

Notes

  • No notes
General Release 19/04/2022

Bug Fixes

  • [480DO] - Triggered Action Stages - fixed an issue where some triggered action stages could have weekend/public holiday target dates
  • [483DO] - Reports - Workflow Data - fixed an issue where this report failed to load
  • [484DO] - Protected Case Access - protected case tiles on the home page can now be accessed when the user has Protected Case Access
  • [485DO] - Case Tiles - prevented duplication of case tiles on the home page
  • [486DO] - User Group Permission - Change Case Dates - action stage target dates can now be edited if the user has this permission
  • [494DO] - Triggered Action Stages - fixed an issue where some target dates were being calculated one day later than required
  • [496DO] - Audit Trail - entry is now created when an attachment is uploaded, viewed/downloaded or deleted
  • [497DO] - Confirmation Overlay - fixed an issue where splitting sentences for display would split a filename to show on separate lines
  • [508DO] - Data Toolkit - fixed an issue with the Import Users facility (related to new feature 491)

General Improvements

  • No general improvements

New Features

  • [488DO] - Mail Merge - car registration added as a field
  • [489DO] - Company Settings - added facility to enable/disable acknowledgement letter
  • [490DO] - Company Settings - added facility to enable/disable satisfaction survey tab
  • [491DO] - Data Toolkit - added a facility to import users from a spreadsheet
  • [498DO] - Audit Trail - streamlined the archive process
  • [501DO] - Tenancy Import - added an automated import facility
  • [502DO] - Action Stages - added a facility to add attachments to an Action Stage
  • [503DO] - Case Referral - added a facility to refer a case to a different business area

Notes

  • No notes
General Release 24/03/2022

Bug Fixes

  • [301DO] - Agencies - job title field is now available when adding a new agency contact via the Agencies config
  • [314DO] - Reports - date range filters now work correctly - related to 461DO
  • [368DO] - Case Tile - approaching review case tiles now show correct colour - related to 452DO
  • [406DO] - Statistics - the approaching review statistic now matches the cases returned when clicked - related to 452DO
  • [423DO] - Advanced Search - approaching review case tiles now show correct colour - related to 452DO
  • [440DO] - Case Notes - adding a note with category 'assessment' without selecting an assessment type now shows an appropriate error
  • [441DO] - Reporting - acknowledgement letter will now show an error if the note type or contact are not filled in
  • [442DO] - Reporting - the copy case 'Add to Folder' option now creates a public folder
  • [443DO] - Reporting - the copy case icon will now show only if the user has appropriate permissions to create cases
  • [444DO] - Incidents - prevented ability to edit incidents if the user has read only access
  • [445DO] - Incidents - prevented ability to edit incidents if the user has add only access
  • [446DO] - Reporting - prevented ability to remove additional officers if the user has read only access
  • [447DO] - Reporting - the abort case icon will now show only if the user has add/edit access
  • [449DO] - Case Notes - the + icon to add a new note will not show if the user has read only access
  • [450DO] - Case Notes - prevented ability to delete case note attachments if the user has read only access
  • [451DO] - Costs - prevented ability to edit case costs if the user does not have add/edit access
  • [452DO] - Statistics - the approaching review statistic value now matches number of returned cases when clicked
  • [455DO] - Reports - Incident Data Report - fixed an issue where an error occurs if a user clicks a case id, but has no access to any case tabs
  • [458DO] - User Administration - creating new users will no longer result in an invalid credentials error
  • [459DO] - Notes - future dates can no longer be entered when editing a date on a case note
  • [460DO] - Users - users will now be redirected to the login page when timed out due to inactivity
  • [461DO] - Reports - fixed inconsistent date range filtering
  • [462DO] - Data Toolkit - individual removal now clears car registration field
  • [463DO] - Data Toolkit - fixed issue where aborted case removal would fail on cases which include any recharges
  • [464DO] - Data Toolkit - Individual De-Duplication - external ID now shows in list of individuals
  • [465DO] - Data Toolkit - Individual De-Duplication - removed messages related to cache
  • [466DO] - Case Tile - popover now has rounded corners
  • [467DO] - Archived Notes - notes from the REMOTE reporting app are no longer duplicated

General Improvements

  • No general improvements

New Features

  • [468DO] - Pending Notes - multiple pending notes can now be progressed / archived
  • [469DO] - Pending Notes - note tiles now show 'REMOTE Reporting App' if the source of the note is the app
  • [470DO] - Mail Merge - custom fields are now available as merge fields
  • [471DO] - Case Tile - the primary officer's name will be displayed if access is attempted to a locked case
  • [472DO] - Action Stages - time is now allowed to be adjusted, but not the date on stage closure notes
  • [473DO] - Mail Merge - improved sample data in the Merge Fields when 'View Merge Data' is used in the Template Editor within Configuration
  • [474DO] - Reports - Case Information report has a new column for 'Resolution'
  • [475DO] - Reports - Cost Summary report has a new column for 'Cost Category'
  • [476DO] - Configuration - Company / Business Area - a new field has been added to show housing stock size

Notes

  • No notes
General Release 22/02/2022

Bug Fixes

  • [246DO] - Individual Orders - order type filter is now only applied on clicking the search button
  • [247DO] - Individual Relationships - error message now appears if the 'Add Relationship' button is clicked before selecting a relationship
  • [252DO] - Statistics - fixed Total Draft Cases not showing search results when clicked
  • [254DO] - Email Note - fixed double space in email footer
  • [256DO] - Print Assessment - removed execution time footer
  • [257DO] - Case Folders - improved display of error if the folder name character limit is exceeded
  • [258DO] - Case Folders - drop down list of folders when adding a case to a folder will now list (alphabetically) the user's folders, then any other folders
  • [279DO] - User Profile - fixed paging in the audit trail tab
  • [293DO] - Incident Details - contact roles now show when selecting an address from 'Use Address Of' drop down
  • [297DO] - Incident Details - attachments can now be deleted from the Incident Details view
  • [337DO] - Incidents - any draft incidents created when a user navigates away from a new incident are cleared when next accessing the Incidents tab
  • [359DO] - Advanced Search - fixed by changes made for item 431
  • [373DO] - Attachments - fixed issue where trying to download attachments from cloud storage did not work due to leading space(s) in filename
  • [374DO] - User Profile - any errors encountered when saving a user's profile are now displayed on all tabs (see 413)
  • [403DO] - Pending Note - fixed an issue where when progressing a pending note, the drop down in the role select overlay included blank entries
  • [407DO] - Data Toolkit - Subject Access Request - fixed an issue where the date of birth column showed the home phone no. of the individual
  • [412DO] - Action Stages - prevented navigation from Assignment tab if accessed via the "Assign as task" option when viewing an action stage
  • [413DO] - User Profile - prevented error when the character limit on text fields was exceeded. Any errors are shown on all tabs
  • [416DO] - Notes - system generated notes now cannot have their dates and times edited
  • [417DO] - Notes - added error notification if an incorrect date is entered
  • [427DO] - New Case - prevented disabled business areas from appearing in the business area dropdown when creating a new case
  • [428DO] - Advanced Search - improved age calculation for individual tiles
  • [430DO] - System Administration - fixed issue where any changes in System Administration would not save
  • [431DO] - Advanced Search - fixed issue where site would hang when selecting secondary sub areas by replacing secondary sub area drop down with a text entry
  • [434DO] - Recent Cases - fixed paging in recent cases when clicking 'View More recent Cases'
  • [438DO] - System Emails - fixed an issue where some system emails 'from' email addresses were not using the system email address

General Improvements

  • [429DO] - Remote Emails - standardised the email templates used when notifying a remote user

New Features

  • [435DO] - Data Toolkit - Addition of Copy Business Area function to pro toolkit

Notes

  • No notes
General Release 22/02/2022

Bug Fixes

  • [154DO] - Two Factor Authentication - fixed issue where email authentication did not send the authentication email
  • [240DO] - Individual Assessment - fixed issue where when adding an assessment, the form list in the overlay wasn't in order
  • [241DO] - Individual Order - fixed issue where when adding an order, the orders list in the overlay wasn't in order
  • [242DO] - Order Details - fixed issue where the attachment count was not updated when an attachment was uploaded
  • [243DO] - Individual Order - fixed issue where orders showed as not active if they had no expiry date
  • [349DO] - Recent Activity - fixed issue where different text styles were used when activity did not relate to a case the user could access
  • [378DO] - Quick Search - fixed issue where clicking the tick would return to the advanced search page and run the last advanced search
  • [397DO] - Reporting Tab - fixed issue where the primary case officer drop down would stick open after selecting an officer
  • [398DO] - Case Contacts - fixed issue where contacts were displaying in order of creation instead of role
  • [399DO] - Configurable Fields - fixed issue where changes to labels were not being saved
  • [404DO] - Search - fixed issue where searches were not handling apostrophes correctly. Speech marks and backslashes are now ignored in search terms
  • [405DO] - Satisfaction Survey Report - fixed issue where the report wasn't picking up all responses if the user did not give each option in a radio group a value
  • [410DO] - System Administration - fixed issue where the Cloud Storage Account setting would not save
  • [411DO] - Important Cases - fixed issue where cases marked as important did not show up in the Important Cases list
  • [415DO] - System Administration - fixed issue where minimum password length was not implemented
  • [418DO] - Reporting Tab - fixed issue where the primary officer dropdown stays greyed out even when the drop down list has been updated
  • [419DO] - Reporting Tab - fixed issue where the copy case feature did not always copy action stages
  • [421DO] - Reporting Tab - fixed issue where the copy case feature created an empty case
  • [426DO] - Contacts Tab - fixed issue where agency contacts could not be removed from a case

General Improvements

  • [425DO] - JQuery - Jquery references updated to v3.6.0

New Features

  • No new features

Notes

  • No notes
General Release 17/01/2022

Bug Fixes

  • [383DO] - Advanced Search - fixed issue where date "Equals" rule would only return results if the time part of the searched for item was 00:00:00
  • [389DO] - User Administration - fixed issue where a newly created user would not have any insights to choose from when logged in
  • [391DO] - Add Action Stage Overlay - fixed issue where the overlay was appearing incorrectly
  • [395DO] - Advanced Search - fixed issue where total results figure was higher than that actually returned

General Improvements

  • No general improvements

New Features

  • Data Toolkit update deletable cases and delete confirmed cases functions automated within REACT (no need for SQL Agent jobs)

Notes

  • No notes
General Release 05/01/2022

Bug Fixes

  • [363DO] - User Profile - the permissions tab will now show the regional settings correctly
  • [369DO] - User Administration - searches for "forename surname" will now work
  • [370DO] - Home Page / Insights - fixed issue where clicking on an insight caused an exception
  • [387DO] - Incident Data Report - disabled incidents will no longer show
  • [388DO] - Case Tile - fixed issue where "View x others" would not show the list of contacts correctly

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 20/12/2021

Bug Fixes

  • [259DO] - Case Folder - changed cancel button text when adding a case to a folder to "Cancel"
  • [284DO] - Incident Tab - added a confirmation prompt to inform the user if they are adding an incident with a higher priority than theirs
  • [296DO] - Risk Assessment - prevented generation of case note when adding an assessment
  • [330DO] - Regions - fixed issue where a region could not be deleted if an officer was assigned, even if no cases were assigned
  • [334DO] - User Profile - fixed an issue where the Is Pending Note Officer field was not showing the correct state
  • [366DO] - Case Contact Search - fixed an issue where the age of the contact was shown as '# Years Old Years Old'
  • [371DO] - Case Information Report - Moved Average Days to Close a Case to a separate tile and fixed the calculation
  • [375DO] - Case Review Dates - fixed an issue where the dates were not updating correctly
  • [376DO] - Case Status - fixed an issue where newly created cases always had a case status of 'Draft'
  • [377DO] - Case Folder - fixed an issue where selecting a folder would not show any results
  • [379DO] - Case Status - ensured that case state and date review are always up to date

General Improvements

  • Startup detection of database connection error

New Features

  • No new features

Notes

  • No notes
General Release 02/12/2021

Bug Fixes

  • [165DO] - Costs Tab - prevented multiple clicks causing duplicate cost entries
  • [166DO] - Costs Tab - ensured the correct tab displays after entering a new recharge
  • [216DO] - Individual - prevented title saving as numeric value
  • [234DO] - Confirmation Overlay - when changing an individual's name, the overlay now correctly capitalises their old and new names
  • [235DO] - Confirmation Overlay - when changing an individual's name, navigation will return to the correct return page when clicking confirm or cancel
  • [336DO] - Costs Tab - ensured an error is not raised when adding costs to a case containing an incident with a null case type id
  • [341DO] - Individual Tile - disabled simple case entry icon if user belongs to a group without Add New Case permission
  • [342DO] - Progress Pending Note - removed the New Case button on pending note case search view if user belongs to a group without Add New Case permission
  • [344DO] - Advanced Search - removed individual creation buttons from the Individuals tab if user belongs to a group without Add New Individual permission
  • [345DO] - Simple Case Entry - removed individual creation buttons from the contact search if user belongs to a group without Add New Individual permission
  • [346DO] - Case Contact Search - removed anonymous individual creation link if user belongs to a group without Add New Individual permission
  • [362DO] - Data Toolkit - updated deletable case update sp (bulk case deletion) to remove cases that are no longer eligible to be deleted
  • [364DO] - Email Case Details - ensured all email addresses entered will receive an email (providing email address is valid)
  • [365DO] - Email Case Details - fixed 2 issues: 1. a primary officer with no manager caused an exception 2. if recipient email did not belong to an existing REACT user, no email would be sent to that recipient
  • [367DO] - Case Contact Search - fixed issue where typing backspace after selecting a contact would reveal html code

General Improvements

  • Additional notes tab
    • User column now shows the officer's full name
    • Date and time of note can now be edited
    • Email case note now allows sending to a manually entered email address
  • Performance improvements
    • Removed reliance on case and individual cache
    • Improved performance of home page
  • Additional audit trail logging
  • Addition of list of case types to case tile pop over

New Features

  • New merge field for individual's latest risk assessment score
  • Copy business area functionality
  • Copy risk assessment functionality

Notes

  • No notes
General Release 22/11/2021

Bug Fixes

  • [329DO] - System Administration / Reporting Tab - added a new application setting to specify whether case details are included in officer assignment emails
  • [335DO] - Quick Search - fixed an issue where the results did not display correctly
  • [343DO] - Data Toolkit - fixed an issue where the aborted case removal did not work when the delete log table is empty
  • [353DO] - Advanced Search / Quick Search - fixed an issue where the time to review figure is missing from green and orange tiles
  • [354DO] - Home Page Statistic - fixed an issue where the approaching review statistic gave an incorrect value (including cases 4 days or less from review)
  • [355DO] - Home Page Statistic - fixed an issue where clicking the approaching review statistic listed all live cases not just approaching review cases

General Improvements

  • No general improvements

New Features

  • [357DO] - Advanced Search - added a group heading showing Active (i.e. not disabled) and Inactive officers when selecting primary and additional officers
  • [357DO] - Advanced Search - added a group heading to regional selections showing full regional path of parent level (business area, region, area etc.)

Notes

  • No notes
General Release 16/11/2021

Bug Fixes

  • [351DO] - Reporting Tab - fixed an issue where the abort case option did not work

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 16/11/2021

Bug Fixes

  • [350DO] - Advanced Search - fixed an issue where users with protected access could not access protected cases

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 12/11/2021

Bug Fixes

  • [285DO] - Reporting Tab - ensured additional officer dropdown shows officers with the correct priority following deletion of an additional officer
  • [339DO] - Reporting Tab - ensured officer drop downs only contain officers with the correct regional settings
  • [340DO] - Reporting Tab - ensured selected officer and regional values are cleared following a change of company/business area
  • [348DO] - Advanced Search - fixed an issue where contacts would not be returned if they were not assigned to a case

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 08/11/2021

Bug Fixes

  • [322DO] - Administration / Holidays - Ensured users in a user group with admin access set to 'read only' cannot delete holidays
  • [331DO] - Administration / System Administration - fixed an issue where any changes would not be saved
  • [332DO] - Individual Details - fixed an issue where, when a user with read only access navigates away from the individual details tab, the individual's details are blanked

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 02/11/2021

Bug Fixes

  • [311DO] - Reports - fixed an issue in Case Information / Case Contacts reports where days to complete value is blank for completed/closed cases
  • [312DO] - Reports - fixed an issue in Case Information Report where average days to complete wasn't included
  • [313DO] - Reports - fixed an issue in Case Information / Case Contacts reports where the columns are resized as the user scrolls the report
  • [315DO] - Action Stages Tab - fixed an issue where 'Not Actioned' Action Stages appear as actioned if the Action Field has been Filled in
  • [317DO] - Action Stage - fixed an issue where a new Action Stage could be completed using the 'Completed Action?' checkbox regardless of their priority level
  • [319DO] - Advanced Search - Added 'Jump To' functionality to the paged results
  • [321DO] - Administration / System Administration - Ensured users in a user group with admin access set to 'read only' cannot change any settings
  • [323DO] - Administration / Audit Trail - Ensured users in a user group with admin access set to 'read only' cannot access the 'archive' option
  • [324DO] - Administration / Remote Users - Ensured users in a user group with admin access set to 'read only' cannot delete or restore remote users
  • [325DO] - Reporting Tab - fixed an issue where an aborted case could not be saved due to mandatory fields not being completed
  • [326DO] - Reports - fixed an issue in Workflow Data Report where case action stages set to disabled are still shown in the report

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 27/10/2021

Bug Fixes

  • [303DO] - Action Stages - fixed an issue where weekend dates could be entered when creating a new action stage regardless of the 'Enable Weekends' application setting. Also target dates could be changed regardless of the 'Editable Target Dates' setting
  • [318DO] - Quick Search - fixed an issue where the quick search would return no results

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 21/10/2021

Bug Fixes

  • [266DO] - Priority Levels - ensured attempting to access a case from individual history with insufficient priority will fail with an appropriate error
  • [267DO] - Advanced Search - ensured that case notes for cases with a higher priority than the user would not be returned from the advanced search
  • [280DO] - Simple Case Entry - fixed an issue where a newly added contact would not appear on the simple case entry view
  • [282DO] - Data Toolkit - fixed an issue where accessing the Bulk Case Deletion option would time out on a large dataset. Optimised the data retrieval and added paging
  • [290DO] - System Administration - fixed an issue where accounts would be locked out after 5 unsuccessful logins regardless of the password threshold setting
  • [302DO] - Agency Contacts Admin - fixed an issue where when saving an agency contact, the user is returned to the agency list, not the agency contacts list
  • [303DO] - Action Stages Tab - fixed 2 issues. 1. Weekend dates could be selected regardless of the 'Enable Weekends' application setting. 2. Target dates could be amended regardless of the 'Editable Target Dates' setting of the relevant action stage
  • [309DO] - Case Notes Tab - fixed an issue where the filter for 'Has Attachments' did not work

General Improvements

  • Major reworking of the Advanced Search functionality to optimise performance

New Features

  • No new features

Notes

  • No notes
General Release 05/10/2021

Bug Fixes

  • [294DO] - Add Contacts - fixed issue where you can get stuck on the add assessment overlay

General Improvements

  • Fixed public holiday calculation in the Case Information report

New Features

  • No new features

Notes

  • No notes
General Release 04/10/2021

Bug Fixes

  • [290DO] - Login - fixed issue where a users account wouldn't be locked out after the password threshold in the system administration was met
  • [291DO] - User Groups - fixed issue where user group permissions couldn't be adjusted after they were initially set up
  • [292DO] - New Users - fixed issue where an alert would prevent a new user from being created if the manager dropdown was not selected

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 28/09/2021

Bug Fixes

  • [197DO] - Home Page - fixed issue where additional officers on a protected case were unable to access the case following the cache update routine
  • [264DO] - Reporting Tab - fixed issue where drop downs for primary officers and for additional officers were not restricted to officers with an appropriate priority level
  • [265DO] - Incident Tab - fixed issue where a user would be returned to the home page after adding an incident with a higher priority level than the user creating the incident
  • [272DO] - Risk Assessments - fixed issue where, when adding a contact to a case and adding an assessment for that contact, duplicate blank assessments could be created
  • [273DO] - Case Print - fixed issue where note type displayed as 'Document From A Template' for all standard note types
  • [283DO] - Forms Administration - fixed issue where navigating to the score ranges caused an error
  • [287DO] - Notifications - fixed issue where the daily email routine fails to run

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 22/09/2021

Bug Fixes

  • [263DO] - Notes Tab - display of time in Notes grid view
  • [268DO] - Audit Trail - fixed issue where audit trail entries stating an officer had entered a case were being saved even when the officer did not have access
  • [269DO] - Data Toolkit - Subject Access Request - fixed issue where roles shown on case notes sheet were incorrect
  • [271DO] - Login - fixed issue where the reset/forgotten password feature was not working
  • [274DO] - Notes Tab - fixed issue where adding a note where the case had a contact with a role of witness caused an error
  • [275DO] - Administration - Reallocate Staff Officers - fixed issue where a case with no Region set caused an error
  • [281DO] - Individual Relationships - fixed issue where accessing individual relationships tab caused an error

General Improvements

  • Improvements to Reports

New Features

  • No new features

Notes

  • No notes
General Release 17/09/2021

Bug Fixes

  • [223DO] - Email Settings - removed compulsory closure notification settings
  • [224DO] - System Administration - removed default security question
  • [245DO] - Individual Orders - fixed issue where deleting an order with attachments would not delete the attachments
  • [248DO] - Individual Photos - fixed issue where the main image was not displaying correctly for on-premise sites
  • [255DO] - Case Summary Tab - fixed issue where accessing the summary for a case with an assessment caused an error
  • [260DO] - Audit Trail Tab - fixed issue where the audit details did not show the before and after differences correctly

General Improvements

  • Performance Summary report split into Case Information and Case Contacts reports

New Features

  • No new features

Notes

  • No notes
General Release 14/09/2021

Bug Fixes

  • [193DO] - Action Stages - fixed an issue where a an error occurs when trying to access triggered stages config for a new business area before setting up definitions
  • [202DO] - Action Stages - fixed an issue where a user without a sufficient action stage completion priority level could still complete an action stage

General Improvements

  • Improved performance - Performance Summary Report
  • Improved performance - Satisfaction Survey Data Report

New Features

  • No new features

Notes

  • No notes
General Release 10/09/2021

Bug Fixes

  • [164DO] - Action Stages - fixed an issue where triggered Stages don't work if you complete an Action Stage while creating it
  • [171DO] - Data Toolkit - Individual removal - fixed an issue where attachments not deleted along with individual
  • [204DO] - Reporting Tab - fixed an issue where an additional officer cannot be removed if the User is also the Case's Primary Officer
  • [211DO] - Notes Tab - fixed an issue where deleting Case Notes with Attachments was not deleting the corresponding attachments
  • [213DO] - Advanced Search - fixed an issue where a timeout error occurred when searching by forename
  • [214DO] - User Admin - fixed an issue where changes could not be saved
  • [215DO] - Costs Tab - fixed an issue where VAT was being calculated to more than 2 decimal places
  • [216DO] - Merge Fields - fixed an issue where Individual Titled is showing a Numeric Value instead of actual title
  • [217DO] - Audit Trail - fixed an issue where following archiving of Audit Trail, the IsArchived value in the database is not updated
  • [218DO] - Contacts Tab - fixed an issue where gender shows as 'Unknown'
  • [219DO] - Action Stages Tab - Assign as Task - fixed an issue where the list of officers did not include any additional officers
  • [222DO] - Search Results - fixed an issue where the padlock icon to protect a case would not work in search results
  • [225DO] - System Administration - fixed an issue where the save tick would not work if the cloud storage endpoint is blank

General Improvements

  • [249DO] - Summary Tab - improved performance

New Features

  • No new features

Notes

  • No notes
General Release 27/08/2021

Bug Fixes

  • [207DO] - Reporting Tab - fixed issue where deleting an additional officer caused performance issues

General Improvements

  • Reporting tab optimisations
  • Update to case contact search to prevent SQL locks
  • Optimised reports

New Features

  • Improved Tenancy Import
  • Additional Cost Summary Report

Notes

  • No notes
General Release 20/08/2021

Bug Fixes

  • [180DO] - Individual Relationships - fixed issue where after creating a new contact the system returns to the home page instead of the relationships page
  • [189DO] - Individual Relationships - fixed issue where relationships could not be added to imported individuals
  • [190DO] - Simple Case Entry - fixed issue where imported individuals could not be selected as contacts
  • [199DO] - Incidents - fixed issue where entering details into easting or northing fields with more than 10 characters would prevent the page from saving
  • [201DO] - Performance Summary Report - fixed issue where Days To Complete value did not subtract weekends and public holidays
  • [203DO] - Case Insights - fixed issue where clicking case insight tile labels would navigate to empty pages
  • Concurrency - prevented users having multiple active sessions across multiple browsers

General Improvements

  • User profile speed improvements
  • Incident Data Report speed improvements

New Features

  • User Profile Performance Statistics

Notes

  • No notes
General Release 09/08/2021

Bug Fixes

  • [160DO] - Individual Orders - fixed issue where orders could not be added via the individual's Orders tab
  • [163DO] - Action Stages - fixed spelling error in toast message when completion date has a value earlier than the start date
  • [167DO] - Satisfaction Forms - fixed issue where the collection method field always contains 'None'
  • [192DO] - Case Tile - fixed issue where case tiles don't display completed date in Quick or Advanced Search results for closed cases
  • [195DO] - User Administration - fixed issue where entering a search term in the Name search field and clicking 'search' caused an error
  • [196DO] - Insights - fixed issue where clicking on Community Trigger insight heading causes an error
  • [197DO] - Cases - fixed issue where additional case officers lose access to protected cases following the cache update

General Improvements

  • No general improvements

New Features

  • Additional confirmation on deletion of notes and note attachments

Notes

  • No notes
General Release 28/07/2021

Bug Fixes

  • [132DO] - Case Sources / Sub-sources - fixed issue where disabled items still show in the drop downs
  • [133DO] - No Action Reason - fixed issue where disabled items still show in the drop down
  • [182DO] - Case Priority Level - fixed issue where a user could access a case that required a higher priority level than the user possessed
  • [183DO] - Action Stage Priority Level - fixed issue where a user could close an action stage that required a higher priority level than the user possessed
  • [186DO] - Case Contacts - fixed issue where a new individual from the Tenancy Import could not be added to a case

General Improvements

  • Standardised case dropdowns
    • [143DO] All case dropdowns now work in the same way. Selected items will stay valid on a case even if they are subsequently removed from the list of valid selections. However, if a different value is then selected and saved, the removed item will not appear in the valid selections when the dropdown is used again.
    • Gender is now configurable

New Features

  • No new features

Notes

  • No notes
General Release 15/07/2021

Bug Fixes

  • [145DO] - Copy Case - fixed issue where primary and reporting officers are set to the current user rather than copying from the source case
  • [146DO] - Audit Trail - fixed issue where the date filter was not working as a date picker
  • [159DO] - Action Stages - fixed issue where the Open Tasks statistic was returning an incorrect value
  • [169DO] - Data Toolkit Individual Removal - fixed issue where Remove From Case option was not clearing the custom fields and attachments on related orders
  • [170DO] - Data Toolkit Individual De-Duplication - fixed issue where user accounts were not re-mapped
  • [173DO] - Data Toolkit - fixed issue where missing data tables caused errors when entering the bulk deletion option and when viewing bulk deletion logs
  • [174DO] - External Email Templates - fixed issue where templates contain |*MC_PREVIEW*|
  • [175DO] - Users - fixed issue where attempting to add a new user caused an error
  • [177DO] - Users - fixed issue where saving a new user would not work
  • [178DO] - User profile - fixed issue where themes were not working

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 09/07/2021

Bug Fixes

  • [142DO] - Users - fixed issue where disabled users were shown in manager drop down. Also ordered list by surname, forename
  • [144DO] - Case Print - fixed issue where an error occurred when the primary case officer was not set
  • [147DO] - Case Costs - fixed issue where the total was shown with 1 decimal place
  • [151DO] - Individual Revisions - fixed issue where revisions were showing incorrect internal id
  • [153DO] - Progress Pending Note - fixed issue where progressing a pending note and searching for a case containing a contact with no surname causes an error
  • [155DO] - Individual Relationships - fixed issue where an error is received when attempting to access the Contact tab while creating a new individual via the Relationship Search
  • [156DO] - Individual Relationships - fixed issue where creating a new individual via the Relationship Search does not work
  • [158DO] - Attachments - fixed issue where files with the extension .odt (OpenOffice documents) would not download for on-premise sites

General Improvements

  • Optimised search when adding a contact to a case

New Features

  • No new features

Notes

  • No notes
General Release 25/06/2021

Bug Fixes

  • [119DO] - Login - fixed issue where users could not log in if their username contains an @ symbol
  • [122DO] - Case Tiles - fixed issue where aborted Case Tiles were displaying 'No Current Stage'
  • [125DO] - Home Page - fixed issue where 'Total Live Cases' statistic incorrectly counts cases twice if the User is both the Primary Case Officer and an Additional Officer
  • [127DO] - Case Statistics - fixed issue where clicking on the pending notes statistic would cause an error
  • [128DO] - Advanced Search - fixed issue where finding case notes <= current date would cause an error
  • [129DO] - Individual - fixed issue where landlord field loads a value when it should be blank
  • [131DO] - Case Contacts - fixed issue where the age on the contacts tab may be incorrect
  • [133DO] - Case Source - fixed issue where sources were incorrectly displaying sources for other business areas
  • [135DO] - Individual - fixed issue where history tab shows 'No Data' for everyone
  • [136DO] - Case Sub Type - fixed issue where drop down list did not include 'Please Select' option
  • [137DO] - Case Sub Type - similar to the above
  • [138DO] - Case Contacts - similar to 131 above

General Improvements

  • No general improvements

New Features

  • [117DO] - Incident Data Report - officer filter added
  • [140DO] - Out of Office - ability for one user to set out of office for another user
  • [141DO] - Home Page - open tasks in case statistics now functional

Notes

  • No notes
General Release 28/05/2021

Bug Fixes

  • [114DO] - Case - fixed issue where priority levels were not being taken into consideration
  • [115DO] - Action Stages - fixed issue where priority levels were not being taken into consideration
  • [118DO] - Email Notifications - fixed issue where managers were receiving multiple emails
  • [601S] - Mail Merge - fixed issue where officer phone numbers were not displaying

General Improvements

  • Case Note Print - case notes are now in date order

New Features

  • Data Toolkit - regional remapping is now functional

Notes

  • No notes
General Release 28/05/2021

Bug Fixes

  • [87DO] - Assessments - fixed issue where attachments could be added to system generated assessment case notes causing an error
  • [104DO] - Incident - fixed issue where incident attachments would be shown against a case note with the same nominal id
  • [106DO] - Incident Dates - fixed issue where simple case entry saved incident with a null date received
  • [112DO] - Advanced Search - fixed issue where search on case type was not returning the correct results
  • [113DO] - Advanced Search - fixed issue where saved search clause drop downs were not reinitialised with current config when retrieved

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 19/05/2021

Bug Fixes

  • [92DO] - Reports - fixed issue where Performance Summary Report always shows 'Days To Complete' as 1
  • [98DO] - Incident - fixed issue where crime detected was not saving
  • [101DO] - Individual - fixed issue where viewing the latest information on an individual whose details are out of date caused an error

General Improvements

  • No general improvements

New Features

  • Reporting - Satisfaction Survey Data - analysis of completed satisfaction forms

Notes

  • No notes
General Release 14/05/2021

Bug Fixes

  • [96DO] - API File Downloads - fixed download file error when downloading via the API (chunked download)
  • Configuration - fixed issue where bank holidays were not saving
  • Document Templates - fixed issue where officer's telephone numbers were not displayed in letters

General Improvements

  • [95DO] - API - Domain classes updated to match latest REACT 5
  • Individual Quick Search - closest matches appear at the top of results when searching for full name

New Features

  • No new features

Notes

  • No notes
General Release 06/05/2021

Bug Fixes

  • No bug fixes

General Improvements

  • Major security patch

New Features

  • No new features

Notes

  • No notes
General Release 30/04/2021

Bug Fixes

  • [75DO] - Individual Photos - fix for dev error when accessing Individual Photos tab when an individual has a photo with no URL
  • [76DO] - Individual Photos - fix for photos not saving
  • [78DO] - Data Toolkit - fix for http 500 error when requesting a subject access request on an indiviual whose full name exceeds 31 characters
  • [85DO] - Case Tiles - fix for case tile access. User access is restricted to cases where they are assigned to the same business area and regional assignments as the case
  • [90DO] - Case Notes - fix for error on Add Note when Category is 'Document from a Template' and no template is Assigned
  • [91DO] - Advanced Search - fix for search results changing when changing search criteria
  • [93DO] - Migration - fix for group permissions on REACTOnly group following migration from v4 to v5
  • Data Toolkit - fix for dev error when requesting subject access request where a custom field has no lookup options
  • Data Toolkit - fix for situation where anonymising an individual on a case was not working

General Improvements

  • Performance improvement when displaying case tiles
  • Performance improvement when saving a case
  • Performance improvement to the loading of the home page

New Features

  • No new features

Notes

  • No notes
General Release 15/04/2021

Bug Fixes

  • [379IL] - Case Contacts - fixed an issue where the new contact search with filter set to all and searching for an address with more than one element (e.g. 852 Tyburn Road) does not return any results
  • [415IL] - Case Action Stages - fixed an issue where adding a new completed action stage allowed setting the completion date to before the start date
  • [467IL] - Case Reporting - fixed an issue where going into a case on a disabled company causes dev errors to be thrown and sets the CompanyID to 0
  • [468IL] - Case Notes - fixed an issue where the Email Note function doesn't write to the audit trail
  • [469IL] - Case Notes - fixed an issue where attempting to download an attachment by clicking on the preview image fails
  • Case Incidents - fixed an issue where status does not show
  • Case Tabs - fixed an issue where the browser title did not show the tab title
  • Assessments - fixed an issue where existing assessment forms still adding number fields to the score

General Improvements

  • Performance improvement when loading case notes tab
  • Performance improvement when searching new contacts on a case
  • The risk score on new contact search changes colour depending on the score value
  • Email Case Note - original case note attachments sent alongside pdf of original note
  • Incidents - incident location details and incident description no longer have a 500 character limit

New Features

  • External Email Templates - custom templates for customer facing emails

Notes

  • Email Case Note - if the note has no content, the Email Note button will not be shown
General Release 01/04/2021

Bug Fixes

  • [438IL] - Assessments - fixed an issue where filling in a form with required fields won't save and reports that not all required fields have been filled. Same issue as [464IL]
  • [440IL] - Concurrent User Tracking - fixed an issue where timed-out users were not being cleared when another user tries to log in
  • [453IL] - Case Notes - fixed an issue where punctuation characters e.g. speech marks, were showing up as question marks in the note preview on the Notes tab
  • [456IL] - Reports - fixed an issue where the Performance Summary Report would time-out and not load
  • [460IL] - Case Notes - fixed an issue where email attachments were not being sent
  • [461IL] - Case Incidents - fixed an issue where the Location Details field would not save
  • [462IL] - Case Incidents - fixed an issue where entering too many characters into the Location Details field would disable the tick icon
  • [463IL] - Risk Assessment - fixed an issue where filling in a number field on a form would add the value to the score
  • [464IL] - Risk Assessment - fixed an issue where a radio-group set to required with an "other" option would treat the "other" text field as required even if one of the standard options is chosen
  • [465IL] - Risk Assessment - fixed an issue where assessments migrated from v4 did not show answers when printed
  • [466IL] - Action Stage Config - fixed an issue where the Action Stage Triggers icon didn't always change colour when active triggers are present on the stage
  • Fixed an issue where a radio-group with an "other" option when selected would not show the contents of the "other" text field
  • Fixed an issue where a checkbox-group with an "other" option when selected would not show the contents of the "other" text field

General Improvements

  • No general improvements in this release

New Features

  • Data Toolkit - Subject Access Request fully implemented
  • Added ability to add an officer as a contact on a case note

Notes

  • No notes
General Release 17/03/2021

Bug Fixes

  • [441IL] - Fixed an issue that allowed disabled case contacts to be selected as a note contact
  • [443IL] - Fixed an issue that caused existing case contact search to return blank results
  • [444IL] - Fixed an issue that prevented the incident details from populating in simple case entry
  • [445IL] - Incident fields in simple case entry are now alphabetical
  • [446IL] - Officer fields in simple case entry are now alphabetical
  • [447IL] - Case fields in simple case entry are now alphabetical
  • [448IL] - Officers in simple case entry are filtered
  • [449IL] - New individuals are automatically set to approachable
  • Fixed an issue that prevented concurrent users from being cleared

General Improvements

  • Speed improvements to the simple case entry page
  • speed improvements to the case notes page

New Features

  • You can now add a new individual or anonymous individual from the simple case entry
  • Find button added to simple case entry

Notes

  • No notes
General Release 02/03/2021

Bug Fixes

  • [312IL] - Fixed an issue that caused the mandatory fields to be applied to aborted cases
  • [380IL] - Fixed an issue that prevented new users from selecting insights
  • [416IL] - Changed the colour of the bin icon on a completed action stage
  • [419IL] - Fixed an issue that caused action stages that shared the same case and type from displaying in the reports
  • [420IL] - Business specific labels now change when navigating with the tab links
  • [426IL] - External individuals shortcuts have been fixed
  • [431IL] - Fixed an issue that automatically added the user as a primary case officer when they didnt have permissions
  • [435IL] - All dates in reports are set to long date fields for readability
  • [437IL] - Fixed an issue that prevented uploading attachments to individual notes

General Improvements

  • Updated satisfaction survey data report
  • Incidents now show attachments like the case notes
  • Fixed justification issues on certain pages
  • Attachment icons now download when clicked

New Features

  • You can now add a new individual or anonymous individual from the advanced search

Notes

  • No notes
General Release 13/02/2021

Bug Fixes

  • [324IL] - Fixed an issue that caused the wrong stages to trigger on simple case entry
  • [401IL] - Fixed an issue that added 2 risk assessments
  • [407IL] - Incident data report now can be filtered by whole date
  • [408IL] - Users with no manager no longer error
  • [409IL] - Fixed an issue that prevented the password validation from displaying
  • [411IL] - Incident dropdowns are now filtered alphabetically
  • [412/413IL] - Reporting dropdowns are now filtered alphabetically
  • [414IL] - Fixed an issue that allowed alocated officers to be selected as primary case officers
  • [420IL] - Fixed an issue that prevented the company specific labels from changing
  • [421IL] - Fixed an issue that added a new individual without going into their details
  • [422IL] - Age calculations now use entire date
  • [423IL] - Date of birth dates now use the UK formatting
  • [424IL] - Fixed an data related issue when creating/editing users
  • [425IL] - Protected cases now display in the advanced search
  • [427IL] - Tenenancy import now contains the UPRN field
  • [428IL] - Fixed an issue that caused dev errors when configurable fields ended with a space
  • [430IL] - Fixed an issue that prevented the license from being freed

General Improvements

  • No general improvements

New Features

  • Users can now turn on the ability to see protected cases
  • Satisfation survey report has been added

Notes

  • No notes
General Release 21/01/2021

Bug Fixes

  • [271IL] - Fixed an issue that prevented the individual removal from appearing on certain individuals
  • [272IL] - Added a tick to the individual removal screen
  • [273IL] - Individual removal grid is now correctly justified
  • [274IL] - Case selection on the individual removal can be activated by clicking on the row
  • [275IL] - The individual removal's remove from case feature now works
  • [276IL] - Changed the alerts on the individual removal screen to overlays
  • [278IL] - Fixed an issue that prevented you from opening an anonymised individuals revisions
  • [279IL] - Individual notes are no longer corrupt post anonymisation
  • [280IL] - Remote users are now anonymised
  • [371IL] - Case tiles now update correctly after the cache routine
  • [385IL] - The tick now works on the individual de-duplication
  • [386IL] - Can no longer use the de-duplication to remove all instances of an individual by not selecting anyone
  • [387IL] - Fixed an issue that allowed de-duplication of an individual despite only one instance of them existing
  • [403IL] - The tick now works on the bulk case deletion
  • [404IL] - Removed the confirmation prompt on the bulk case deletion
  • [406IL] - Fixed an issue that caused case action stages to have the wrong target date

General Improvements

  • UI changes to the data toolkit

New Features

  • Individual warning flags report

Notes

  • No notes
General Release 07/01/2021

Bug Fixes

  • [171IL] - Fixed an issue that displayed all case tiles from simple case entry as live
  • [191IL] - Changed the logout to prevent any 500 errors
  • [378IL] - Overdue ase statistic now reflect the correct amount of cases
  • [250IL] -Fixed an issue regarding business area in simple case entry
  • [253IL] - Fixed an issue that caused users to be timed out while creating a form
  • [270IL] - Fixed an issue that prevented edge from seeing risk assessment scores
  • [319IL] - Fixed an issue that prevented you from deleting case note attachments
  • [321IL] - Locked Accounts are now displayed in the users tab and have an unblock button
  • [323IL] - Fixed an issue that caused the orders tab to error
  • [324IL] - Simple case entry now uses the correct triggered stages
  • [325IL] - Fixed an issue that caused an error when using an order dropdown
  • [328IL] - Fixed an issue that caused an error on the individual notes page
  • [329IL] - Fixed an issue that prevented custom field options from being saved
  • [331IL] - Fixed an issue that prevented additional officers from being added
  • [357IL] - Fixed an issue that prevented the assesment overlay from opening
  • [382/383IL] - Fixed an issue that prevented case notes from saving images and emails
  • [389IL] - Fixed an issue that caused a dev error when adding a case note to a case with no incidents
  • [390IL] - Swapped the date field used by the performance summary report
  • [391/394IL] - Improved the tenancy import
  • [392IL] - Fixed an issue that stopped the description on the case note updating
  • [396IL] - Sorted the case location dropdown alphabetically
  • [397IL] - Fixed an issue that prevented attachments over 25mb from being saved
  • [398IL] - Fixed an issue that caused a dev error on the advanced search when there were no cases
  • [400IL] - Any forms created from this build onwards will now be able to be copied, any existing forms are still being looked at

General Improvements

  • [258IL] - Added the pencil icon to the orders tab
  • Insights now show relevent case data
  • Satisfaction forms is now a configurable label

New Features

  • Added spellchecker and autosave to individual notes
  • Performance summary now has UPRN, ExternalID, and phone numbers across all roles
  • Audit trail captures when an officer emails out a case note
  • Community Trigger insight has been created

Notes

  • No notes
General Release 07/12/2020

Bug Fixes

  • [366IL] - Fixed an issue that stopped an audit trail from being added when disabling/enabling a case contact
  • [378IL] - Fixed an issue that caused a dev error on the advanced search when there were no cases

General Improvements

  • No general improvements

New Features

  • New outstanding survey data dashboard

Notes

  • No notes
General Release 03/12/2020

Bug Fixes

  • [302IL] - Fixed an issue that caused a dev error on the individual orders tab
  • [356IL] - Fixed an issue that prevents the name change warning when creating a new individual
  • [363IL] - Fixed the issue that allowed an action stage to be added after the case had been closed
  • [364IL] - Changed the audit trail entry for new individuals being added to a case
  • [369IL] - Database issue fixed so users can now be created
  • [370IL] - Fixed the issue that prevented attachments being downloaded
  • [376IL] - Fixed the issue that caused the action stage tab to error

General Improvements

  • [361IL] - When trying to do something after being timed out, it will now return you to the login page

New Features

  • Performance tab on the user profile now active with two working statistics

Notes

  • No notes
General Release 26/11/2020

Bug Fixes

  • [269IL] - Forms can now be saved with required fields
  • [326IL] - Fixed an issue that prevented the tile banner from updating
  • [335IL] - Performance reports can now be exported into excel without producing an error
  • [336IL] - Fixed the issue that prevented the contacts from showing on the case tile
  • [339IL] - Blank case notes can now be saved
  • [344IL] - Errors thrown when using HTTPS have been fixed
  • [344IL] - Fixed the issue where 'email content - open to view' notes could not be opened
  • [352/353/534IL] - Fixed the ways to bypass the protected case lock
  • [359IL] - Fixed the issue that caused the case tile to break when individuals had no last name
  • [360IL] - Performance summary now uses date received instead of date logged
  • [352IL] - Fixed the issue that action stages to select the wrong date
  • [365IL] - Fixed the issue that caused the incorrect advanced search page number to show

General Improvements

  • [342IL] - Feedback is given when trying to access a protected case
  • [355IL] - Added relevent error messages to the add closure note screen

New Features

  • No new features

Notes

  • No notes
General Release 12/11/2020

Bug Fixes

  • [292IL] - Reports can now be fully exported
  • [322IL] - Fixed an issue regarding support stages
  • [342IL] - Protected cases now have a watermark to show that its protected
  • [343IL] - Fixed the issue that caused emails to be deleted after dragging into the uploader
  • Fixed an issue that swapped the allocated officers and reporting officers

General Improvements

  • [293IL] - Spell checker dictionary is now using english (united kingdom)

New Features

  • User profile now has a button to clear personal dictionary
  • [333IL] - New checkbox in system administration to remove the react header when printing

Notes

  • No notes
General Release 06/11/2020

Bug Fixes

  • [297/305IL] - Fixed an issue which caused users to lock cases even after they had left the case
  • [301IL] - Fixed an issue that caused the wrong details to display for the manager in the user profile
  • [303] - Fixed an issue that caused the wrong formatting on individuals names
  • [304IL] - Fixed the incorrect spellings in System Administration
  • [307/310IL] - Fixed the issue that caused visible code next to individuals names
  • [313IL] - Fixed an issue that prevented navigation to an individual details when adding a case contact
  • [314IL] - Fixed an issue that prevented individual details from being saved
  • [314IL] - Fixed an issue where the case tiles wouldnt show new individuals that had been added

General Improvements

  • [309IL] - Simple case entry incident date and time fields now auto populate with the current date and time

New Features

  • Case notes can now be emailed to the recipient of the case note (This feature can be disabled in the config)

Notes

  • No notes
General Release 29/10/2020

Bug Fixes

  • [282IL] - Fixed an issue which caused the case closure process to return an error
  • [283/284IL] - Fixed an issue that allowed cases to be created without the basic requirements
  • [289/290IL] - Fixed an issue that created blank action stages
  • [294IL] - Fixed an issue that prevented the mail merge from populating phone numbers

General Improvements

  • [245IL] - tooltips removed on the select for case contacts

New Features

  • Case notes can now be emailed to the recipient of the case note (This feature can be disabled in the config)

Notes

  • No notes
General Release 22/10/2020

Bug Fixes

  • [251IL] - Fixed an issue which caused the case closure process to return to the home page instead of the advanced search
  • [263IL] - Fixed an issue that let users recycle old passwords
  • [268IL] - Fixed an issue that allowed disabled users to log in (Azure)

General Improvements

  • [245IL] - tooltips removed on the select for case contacts

New Features

  • "Was Live" added to the advanced search to return any cases that were live on that specific date

Notes

  • No notes
General Release 15/10/2020

Bug Fixes

  • [235IL] - Redesigned the way case creation works to allow the case closure prompt when the criteria has not been met
  • [246IL] - Fixed an issue setting the url in the feedback as a hyperlink (for support)
  • [255IL] - Fixed an issue preventing case sub sources from being updated
  • [260IL] - Fixed an issue causing the text of a pending note to overlap
  • [261IL] - Fixed an issue regarding recent hashed passwords
  • [264IL] - Fixed an issue on the advanced search that always ran the and clause
  • [265/266IL] - Inactive users can no longer log into the system

General Improvements

  • Preview eye added to the incidents page within case entry
  • Warning flag added to the contacts page with reason
  • Renamed password labels in system administration

New Features

  • Insights now have sub levels (fully functional)

Notes

  • No notes
General Release 08/10/2020

Bug Fixes

  • [242IL] - Fixed an issue that stopped a user from being created
  • [254IL] - Fixed an issue preventing titles from being updated
  • [255IL] - Fixed an issue preventing case sub sources from being updated
  • [256IL] - Overdue notification emails are now accurate and stable
  • [257IL] - Fixed an issue that caused number of sent emails to display as 0

General Improvements

  • [240IL] - The change password section on the user details screen has been adjusted
  • Advanced search now contains an input for car registration
  • System administration layout has been updated
  • Advanced search and basic search results are now uniform
  • Advanced search dropdowns are now ordered alphabetically

New Features

  • Advanced search now contains an input for car registration

Notes

  • No notes
General Release 25/09/2020

Bug Fixes

  • [166IL] - Fixed an issue around individual removal
  • [179IL] - Fixed an issue that caused an error on the orders page
  • [206IL] - Advanced search now returns the correct results for additional officers
  • [233IL] - Fixed an issue causing cases to be saved in the draft state
  • [236IL] - Case insights can be navigated without having erroring
  • [237IL] - Advanced search pagination has been fixed
  • [238IL] - Agency contacts can now be edited via the pencil icon
  • [239IL] - The case cache routine now adds agency contacts to the tile
  • [241IL] - Prevented an error when a user cannot be found during log in
  • [243IL] - Cases can be created without any default regions set up
  • Fixed an issue regarding the adding an action stage from the case tile

General Improvements

  • [234IL] - Hovering over the padlock will now display the password (edge will still have the eye icon)
  • [247IL] - The correct label is used when searching for a location
  • Removed the code that was displayed in a tooltip on the individual search

New Features

  • No new features

Notes

  • No notes
General Release 16/09/2020

Bug Fixes

  • [108IL] - Prevented the business logic from triggering on aborted cases
  • [195IL] - Changing the template name no longer removes any pages
  • [198IL] - Sub sources can now be created from the config
  • [220IL] - Updated the business area settings screen so they can be enabled
  • [223IL] - Reusing an existing password no longer works
  • [224IL] - Custom timeout now works, server must be restarted first (contact support)
  • [225IL] - Attachments should be stored in the correct location
  • [226IL] - Fixed issue that prevented regions and areas saving on an existing case
  • [227IL] - Fixed issue regarding auto costs failing
  • [228IL] - Case outcomes and key stages are now saved on change
  • [229IL] - Fixed issue preventing wards from being removed

General Improvements

  • [133IL] - Added new merge fields for the case incidents
  • [218IL] - Custom label for orders is now used ubiquitously
  • [219IL] - Only users with full administration access can adjust insight thresholds
  • [221IL] - Users emails are hidden from the recipient when emailing a satisfaction form
  • [230IL] - Changing the start date on an action stage will now change the target date

New Features

  • Case insights can now be customised
  • Individuals can now store a car registration

Notes

  • No notes
General Release 04/09/2020

Bug Fixes

  • Fixed issue regarding score ranges

General Improvements

  • Overall speed improvement
  • Enforced password complexity

New Features

  • Case insights can now be customised
  • Individuals can now store a car registration

Notes

  • No notes
General Release 21/08/2020

Bug Fixes

  • [173IL] - Phone numbers on the "User Profile" now load
  • [207IL] - Fixed issue that allowed disabled case types to be selected
  • [211IL] - Fixed issue that preventd the right amount of cases in the reports
  • [215IL] - Fixed Case Cache issue that gave the wrong review date

General Improvements

  • No general improvements

New Features

  • Case insights have been added

Notes

  • [212IL] - Case Sub Types have been temporarily removed from the advanced search
General Release 14/08/2020

Bug Fixes

  • Fixed an issue that allowed any contact to be replied to within the ReMOTE app

General Improvements

  • No general improvements

New Features

  • Case insights have been added

Notes

  • No notes
General Release 12/08/2020

Bug Fixes

  • [145IL] - Fixed issue that prevented the forms scoring matrix from saving
  • [175IL] - Fixed issue that prevented leaving the pending note attachments screen
  • [180IL] - Fixed issue regarding blank manager email error
  • [181IL] - Fixed issue on simple case entry that allowed the case to be saved without an incident
  • [189IL] - Fixed issue where closed incidents had no date closed
  • [196IL] - Fixed rich text editor issue preventing complex documents from being saved
  • [201IL] - Fixed issue where contact addresses were not added to the "use address of" on the simple case entry
  • [202IL] - Fixed issue regarding staff officer default regions preventing a case from being added

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 04/08/2020

Bug Fixes

  • [182IL] - Fixed issue to show imported individuals on the quick search
  • Fixed issue regarding the managers email field on the user creation screen

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 29/07/2020

Bug Fixes

  • [178IL] - Fixed issue with the age range not being populated
  • [186IL] - Contact statements are now functional through the addition of a note
  • [190IL] - Word wrap has been added to the printing functionality

General Improvements

  • [185IL] - A tooltip has been added to the saved searches

New Features

  • [184IL] - The text editor now has a "Download" option to produce an RTF, DOCX or TXT file

Notes

  • No notes
General Release 23/07/2020

Bug Fixes

  • Fixed issues in ReMOTE App compatibility

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes
General Release 21/07/2020

Bug Fixes

  • [127IL] - Fixed issue to prevent any random password used upon first login
  • [148IL] - Quick Link options on External Individual Tiles is now fixed
  • [150IL] - Fixed an issue where no individuals were returned when searching for a contact to add to an existing case
  • [155IL] - Fixed an issue where some labels were still showing "---" prefixed to them
  • [157IL] - Fixed an issue where the Case Statistics and Adv. Search werenot showing the correct data for Live and Outstanding cases
  • [163IL] - Fixed spelling of "Atachments" on Pending Note Tile
  • [164IL] - Fixed a navigation issue on Pending Note attachments
  • [165IL] - Fixed an error message that was getting displayed viewing Outstanding cases when your account was NOT allocated any cases
  • [167IL] - Fixed IndividualController code to remove asterix introduced in individual quick search to denote an imported individual
  • [168IL] - Fixed an issue where Risk Assessment default stages could not be saved in the configuration
  • [170IL] - Fixed a navigation issue on the "Help" page which was stripping the "https://" from the URL

General Improvements

  • [139IL] - Case Type drop downs are loaded sequentially to reduce User error and chance of the form selection freezing
  • [151IL] - Region and Area drop downs are loaded sequentially to reduce User error and chance of the form selection freezing

New Features

  • [144IL] - Spellcheck introduced to Rich Text Editor (Additional Notes)
  • [152IL] - Case Costs against Document Templates now trigger automatically
  • [158IL] - When a User has their password reset by an Admin account, they will be prompted to change their password on first login

Notes

  • This version is compatible with the ReMOTE App and REACT v5 API
General Release 10/07/2020

Bug Fixes

  • [53IL] - Fixed issue where multiple pages of cases would not display
  • [147IL] - Agency Contacts are now editable
  • [156IL] - Templates now save correctly when edited. Issue before was clearing them out on Save
  • [159IL] - Templates now save correctly when edited. Issue before was clearing them out on Save

General Improvements

  • [142IL] - Agency Contacts now utilise their own form seperate to other Case Contact Individuals
  • [160IL] - Changed the label of "Repairs" for generic recharge costs, such as Mediation etc
  • [161IL] - Document from a Template ordering is now alphabetical

New Features

  • [132IL] - Enabled Automated Daily emails along with a new Email Configuration setting to set the time of day

Notes

  • This version is compatible with the ReMOTE App and REACT v5 API
General Release 07/07/2020

Bug Fixes

  • [128IL] - Fixed a bug where the Authority Levels could not be saved against User Profiles

General Improvements

  • [106IL] - User Profile Permissions Page has been updated to improve the visual layout of Business Area and Regional Assignments
  • [132IL] - Improvement to handling Risk Assessment Mandatory and Optional Settings when adding an Agency Contact to a case

New Features

  • No new features

Notes

  • No new notes
General Release 03/07/2020

Bug Fixes

  • No bug fixes

General Improvements

  • [140IL] - Updated the version number on the login screen to use the database versioning
  • Improved the "Total" values on the dashboard

New Features

  • No new features

Notes

  • Temporarily removed allocations from the user profile
  • Microsoft Internet Explorer no longer supported in future builds
General Release 03/07/2020

Bug Fixes

  • Initital release

General Improvements

  • No general improvements

New Features

  • No new features

Notes

  • No notes